Navigating the AI Revolution: Copilot and Business Systems

Apr 11, 2024 | Technical Leaders

Last night, Microsoft hosted a momentous Business Applications Launch Event, shining a spotlight on the 2024 release wave 1 for Dynamics 365. Among the exciting innovations unveiled, AI—specifically Copilot—stood out as a game-changer across supply chain, sales, and service. The interest in this launch was unprecedented, with participants tuning in from countries worldwide.

The Profound Impact of AI on Business Systems

As we step into this new era, questions abound. How should companies embark on their AI journey? Is urgency a driving force, or can we afford to take our time? What skills must we acquire to harness AI effectively? And most importantly, how will AI transform the business systems we’ve come to know so well?

Starting the AI Journey

The starting line for any company venturing into AI is both exciting and daunting. We must navigate the landscape of software selection, implementation, and continuous optimisation. Copilot, with its promise of intelligent assistance, adds a new dimension. But is it all marketing hype, or are the examples we see practical and applicable to our unique business contexts?

Riding the Wave of Innovation

One thing is clear: this wave of innovation won’t ebb anytime soon. As technical leaders, we find ourselves at a crossroads. The pace of change demands that we stay ahead, but catching up feels like chasing a moving target. Are we destined to be mere observers, or can we actively shape the AI landscape?

Key Considerations for Technical Leaders

Let’s explore some of the practical aspects:

  • Discovering AI Use Cases: Companies must explore where AI can make a difference. From automating routine tasks to enhancing decision-making, the possibilities are vast.
  • Strategic Intent: Leaders must intentionally leverage AI for strategic advantage. It’s not just about keeping up; it’s about finding unique ways to lead the market.
  • User Adoption: While Microsoft’s demos assume tech-savvy users, reality often differs. Finding skilled individuals who can navigate AI’s complexities remains a challenge. Some users may even resist this new technology.
  • Cloud Migration: Many organisations have embraced the cloud, but migration isn’t straightforward. Security, privacy, and data sovereignty are critical concerns. And what if your chosen vendor shuts down their cloud servers? Vendor selection becomes paramount.

The TechnicalLeaders Blog: Your Guide to AI in Business

At every level, questions persist. How do we bridge the gap between theory and practice? To address these issues, I’ve launched a new blog category specifically dedicated to AI in business. Join me on this journey—I may not always be ahead of the curve, but I aim to provide valuable insights for business and technical leaders.

Remember, AI isn’t just a buzzword; it’s a transformative force. Subscribe to the TechnicalLeaders blog, and let’s explore the future together.

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